Job Description

An Exhilarating Opportunity
Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe – and Get Ready to Make Waves.

The Candidate
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Assistant Front Office Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Bachelor’s Degree in Hospitality Management or a related field is preferred.
• A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE’s award-winning Service Quality.
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated
• Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

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