Full job description

Receptionist and Parent Liaison Officer at Sunmarke School

Education

Listed On: 27 January 2026

Expires On: 28 February 2026

Dubai

Sunmarke School is looking to appoint an experienced and enthusiastic Receptionist & Parent Liaison Officer.

Main Accountabilities:

• Answer, screen, and forward any incoming phone calls while providing basic information when needed.
• Provide office support services in order to ensure efficiency and effectiveness within the School.
• Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic.
• Answer, screen, and forward any incoming phone calls while providing basic information when needed.
• Provide office support services in order to ensure efficiency and effectiveness within the School.
• Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.
• Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
• Coordinate parent/community events in order to engage parents in school activities and celebrations.
• Assisting in the Induction process via introduction by welcome packs and regular touch base calls
• Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
• Being versed in rules and regulations of the Ministry of Education and KHDA
• Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions
• Monitor/screen/escalate all complaints –
• Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM

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