Full job description
Bell Attendant
(19109)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
Ensures all guest luggage, mail, deliveries, and faxes are delivered in a timely, professional, and efficient manner, ensuring that they are handled responsibly and with care, and delivers exemplary service and provides a memorable impression of service to the guests.
Key Duties and Responsibilities
- To adhere to the section’s Standard Operating Procedures at all times
- To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls
- To be aware of local market competition, to monitor trends within the industry and make suggestions on how these could be implemented in our resort
- To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
- To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility
- To be fully aware of the hotel’s credit policy and to make sure that all Concierge employees on duty is, too, and are adhering to all aspects of the credit policy at all times
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