Full job description

Scope and General Purpose of Job:

· To ensure that the Food & Beverage outlets run successfully and are profitable in accordance with the standards of the Hotel.

Key Duties and Responsibilities:

· To assist in ensuring the smooth running of the F&B operation that will benefit our guests.

· Assists in enforcing action points as established by the Restaurant Manager.

· To assist in planning and implementing service standards and procedures to ensure that the standards are met.

· To liaise with customers regarding special functions.

· To assist in ensuring that table appointments, including flower arrangements, are impeccable and that tables are set correctly.

· To assist in ensuring that stations have their correct mis-en-place.

· Assists in maintaining high standards of morale and personal appearance of all staff.

· Assists the Restaurant Manager in the investigation and action of the causes of staff grievances.

· To assist in ensuring that all stocks and supplies are timeously requested, correct stock levels maintained and stored under optimum conditions.

· To ensure regular stocktaking of all operating equipment at specified intervals.

· To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters’ cloths used for cleaning.

· To ensure effective communication by attending meetings as required and holding staff meetings on a regular basis to impart information.

· To give feedback on guest letters and comments in the absence of the Outlets Manager or F & B Manager.

· Coordinate with the Restaurant Manager in setting plans of action to achieve the budgeted revenues.

· Assists in keeping record of daily sales and events in the F&B outlets that can assist in preparing the Revenue proposal.

· Assists in performing regular spot checks and inventories to investigate if cost control procedures as set by management are in place, and take corrective action when required