Full job description

PLEASE APPLY ONLY IF YOU:

– HAVE PREVIOUS HOLIDAY HOMES EXPERIENCE IN DUBAI

– CURRENTLY BASED IN DUBAI

– READ THE JOB DESCRIPTION THOURUGHLY

CANDIDATES WITH NON-MATCHING PROFILES WON’T BE REVIEWED

We are seeking an experienced and customer-oriented Guest Relations Officer to join our Holiday Homes team in Dubai.

The ideal candidate has hands-on experience in the UAE short-term rental market and is confident managing guest operations across multiple booking platforms while ensuring a seamless guest experience.

This role requires strong communication skills, attention to detail and the ability to operate in a fast-paced environment. You will act as the main point of contact for guests, coordinate check-ins and check-outs, manage listings and support daily property operations.

Key Responsibilities:

• Manage guest check-ins and check-outs, including physical assistance when required
• Communicate professionally with guests via Airbnb, Booking.com, other platforms, WhatsApp, email, and phone
• Handle guest inquiries, complaints and urgent issues with a customer-first approach
• Create, upload and manage property listings on Airbnb, Booking.com and other platforms
• Work with Property Management Systems (PMS) Guesty
• Coordinate cleaning, maintenance and operational tasks with internal teams
• Monitor guest reviews and follow up on feedback to improve service quality
• Report damages, maintenance issues or guest concerns to management
• Maintain accurate records of guest stays, communications and property status
• Ensure compliance with DTCM regulations and holiday home licensing requirements

Requirements:

• Minimum 1–2 years of experience in Holiday Homes or short-term rentals in the UAE
• Experience working with Guesty PMS
• Strong knowledge of Airbnb and Booking.com
• Excellent communication skills in English
• Ability to manage multiple properties and prioritize tasks effectively
• Familiar with guest expectations in short-term rental environments
• Flexible to work evenings, weekends and holidays when required
• Presentable, organized, professional and detail-oriented
• Able to work under pressure and handle urgent guest situations calmly