Full job description

Job Summary

We are looking for a friendly, professional, and organized Customer Service Officer to join our clinic team. The role involves welcoming patients, handling inquiries, scheduling appointments, and ensuring a smooth and positive patient experience from arrival to departure.

The ideal candidate will have excellent communication skills, empathy, and the ability to work efficiently in a busy healthcare environment.

Key Responsibilities

• Greet patients and visitors warmly and assist them with clinic procedures.
• Answer incoming calls and respond to patient inquiries regarding services, appointments, and billing.
• Schedule, confirm, and reschedule patient appointments using clinic management systems.
• Maintain accurate patient records while ensuring confidentiality and compliance with healthcare policies.
• Assist patients with registration forms, insurance documentation, and payment processing.
• Handle patient complaints or concerns professionally and escalate issues when necessary.
• Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.
• Support follow-up calls and reminders for appointments, test results, or treatment plans.
• Maintain a clean, organized reception and waiting area environment.

Qualifications & Requirements

• Diploma or Bachelor’s degree in Business Administration, Healthcare Management, or related field.
• At least 1–2 years experience in customer service or front desk operations (clinic/hospital experience preferred).
• Strong interpersonal and communication skills.
• Ability to handle sensitive patient information with discretion.
• Proficiency in Microsoft Office and clinic scheduling software.
• Strong multitasking and problem-solving skills.
• Professional appearance and positive attitude.

Preferred Skills

• Knowledge of medical terminology and basic healthcare processes.
• Experience with electronic medical record (EMR) systems.
• Ability to work under pressure in a fast-paced clinic environment.

What We Offer

• Competitive salary and benefits
• Supportive healthcare team environment
• Training and career growth opportunities
• Rewarding role in patient care services