Full job description

An E-Commerce company in Dubai is looking for an Office Helper and Administrative Assistant

Key Requirements:

• Prepare in house products – pack and dispatch
• Co-ordinate with couriers for collection of orders and delivery management
• Ensure Quality Control of orders and outgoing products
• Contributes to team effort by accomplishing related results as needed.
• Attend to calls from customers to assist with customer service and after-care
• Office Cleaning – the entire office needs to be cleaned on a daily basis
• Assist the dispatch team with the dispatch tasks
• Prepare products – pack and dispatch
• Co-ordinate with couriers for collection of orders and delivery management
• Ensure Quality Control of orders and outgoing products
• Contributes to team effort by accomplishing related results as needed.
• Attend to phone calls from customers to assist with customer service and after-care
• Effectively respond to customers via email using the designated Support Ticket System
• Filing or paperwork as required in accordance with our company system
• Ensure that there are no mistakes or errors made when dispatching orders.
• Any other tasks as requested by management of the Company

Skills/Experience;

• Background in Customer Service / Call Centre (preferred, but training will be provided)
• Effectively cleaning the office including desks, brushing and mopping floors as well as cleaning the bathroom.
• Excellent English both written and verbal
• Working knowledge and experience in Excel
• Strong verbal and written communication skills
• Self-motivation and honesty
• Ability to network and liaise with clients at every level
• Excellent communication skills both written and verbal
• Ability to persist with a task until objective is achieved
• Strong and quick acquiring of new technologies
• Microsoft Office (Word, Outlook Email and Excel)
• Data Entry – Fast Typing
• Quick Learner