Full job description

Job Summary:

The Cleaning Operations Manager is responsible for planning, managing, and supervising all cleaning operations, ensuring high service standards, client satisfaction, and efficient utilization of manpower, materials, and equipment.

Key Responsibilities: Operations Management

• Oversee daily cleaning operations across all sites.
• Ensure work is completed as per scope, schedule, and company standards.
• Conduct regular site inspections and quality audits.
• Handle deployment and mobilization of manpower for new projects.

Team Management

• Supervise cleaners, supervisors, and team leaders.
• Prepare duty rosters and allocate tasks.
• Monitor attendance, performance, and productivity of staff.
• Provide training on cleaning procedures, chemicals, and equipment.

Client Coordination

• Act as the main point of contact for clients regarding operational matters.
• Attend client meetings and handle complaints or service requests.
• Ensure client satisfaction and contract compliance.

Materials & Equipment Control

• Monitor consumption of cleaning materials.
• Coordinate with store/purchase for material requirements.
• Ensure proper use and maintenance of machines and equipment.

Health & Safety

• Ensure all staff follow HSE policies and PPE requirements.
• Conduct toolbox talks and safety training.
• Maintain MSDS and chemical safety standards.

Reporting

• Prepare daily, weekly, and monthly operational reports.
• Submit manpower reports, material consumption reports, and site performance reports to management.