Full job description

1. Strengthen customer relationships to support long-term satisfaction and loyalty.

2. Proactively identify and address customer issues to reduce churn.

3. Understand customer needs, usage patterns, and challenges to deliver tailored support.

4. Guide customers on product features and best practices to maximize value and adoption.

5. Monitor at-risk accounts and implement retention strategies to secure renewals.

6. Collaborate with account management, support, and product teams to ensure a seamless customer experience.

7. Maintain accurate records of customer interactions, feedback, and follow-ups in the CRM.

8. Gather and relay customer insights to improve products, services, and overall retention efforts.