Full job description

Front Desk Agent (Part-Time) – Hampton Inn & Suites Charles Town.

Join our team and see the world! We are looking for a friendly, reliable, and customer-focused Front Desk Agent to serve as the face of our hotel. This is an ideal position for college students or anyone looking for a rewarding second job with a flexible schedule. Pay & Benefits

• Starting Pay: From $14.00 per hour.
• Go Hilton Travel Program: Access to exclusive employee travel discounts (Team Member rates as low as $35–$75/night) at Hilton properties worldwide for you, your friends, and your family.
• Paid Holidays

Availability

• Part-Time: Primarily weekends and evenings.

Key Responsibilities

• Guest Service: Provide a warm welcome, handle check-ins/check-outs, and issue room keys.
• Reservations: Manage online, phone, and in-person bookings using our computer system.
• Local Expert: Answer guest questions about hotel amenities and nearby attractions or dining.
• Problem Solving: Efficiently resolve guest requests or complaints to ensure a memorable stay.

Qualifications

• Experience: No previous hotel experience required; we will train the right person! Previous customer service or cash handling experience is a plus.
• Skills: Strong communication, a positive attitude, and basic computer proficiency.
• Physical: Ability to stand for the duration of a shift.