Hostess

Job Summary

The Hostess welcomes and greets guests, ensures warm welcome and farewell, assists guest in seating or other requests

Key Responsibilities

Follows standards and procedures within his operation
Assists supervisor/team leader in best practice and continuously seeks to improve existing standards and procedures and communicates the same to higher level
Ensure financial performance of operation by diligently controlling all finance accounts related documents, verify correctness of invoices and guest checks
Meets, greets and bids farewell to guests according to standards
Responds to guest needs in appropriate manner and time or as per standard
Maintains reservation book updated and in impeccable order
Keeping her workplace tidy and clean at all times, maintains personal hygiene
Escorts guest to the table or to other areas if and when required
Provides any information guests may ask, hence, to be informed not only about the designated restaurant but also other areas of the resort
Answers the phone appropriately and according to standard
Ensures that personal appearance and uniform are as per standard
Attentive and assertive to guest needs
Remains in his or her area, approachable to guests
Through guest interaction to seek performance of team, areas of improvement and seeks to deliver over and above to guests
Works as a team, liaises and coordinates with team, peers and other managers of the food and beverage division
Only leaves shift when all work is done and authorized by superior
Executes any other work or responsibility within his scope of duty given by his/her manager

Skills, Experience & Educational Requirements

Hostess may require to have the ability to read and write in English,a third language is a plus, to take and follow instructions in both verbal and written form