Full job description

Role Overview

We are looking for a detail-oriented Customer Service Representative to manage client communication and ensure smooth order processing.

Key Responsibilities

• Respond to client inquiries via email and phone
• Handle order tracking and follow-ups
• Coordinate with production and logistics teams
• Manage complaints and issue resolution
• Maintain CRM records

Requirements

• Strong communication skills
• Organized and solution-focused
• Experience in customer service preferred
• Comfortable handling high-volume inquiries

Job Type: Full-time