Full job description

About the Company:

Keetoowah Cherokee Treatment Services (KCTS) is a licensed treatment provider focused on recovery from substance use. It offers outpatient programs, counseling, and medication-assisted treatment in a supportive, confidential environment aimed at long-term success.

Job Summary:

The Clinical/Medical Receptionist is responsible for interacting with guests/clients/patients in a healthcare setting and managing administrative tasks for the administrative, clinical, and medical teams. This position will report to the Medical Operations Supervisor.

Job Duties:

• Greet patients and other visitors professionally, both in person and on the phone.
• Promptly answer or properly refer questions and issues to the correct department.
• Notify providers of patient arrivals.
• Verify financial records and collect patient charges while filing and expediting third-party claims.
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
• Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patients.
• Track all phone calls that arrive using our general office number.
• Respond to emails that arrive using the general office email address.
• Answer and respond to voicemails.
• Take payments from patients.
• Other duties as assigned by supervisor.

Required Qualifications:

• At least 1 year of experience working as an administrative assistant or in a relevant role.
• High school diploma or equivalent.
• Friendly and compassionate but firm disposition.
• Excellent organizational and time management skills
• Ability to work independently or as part of a team.
• Excellent interpersonal communication skills (written or verbal).
• Dedication to maintaining confidentiality of all patient records.