Full job description

We are seeking a professional, organized, and solutions-driven Medical Receptionist to manage front desk operations and deliver an exceptional patient experience in our medical and aesthetic practice.

Responsibilities

Patient Experience

• Greet patients warmly and manage check-in/check-out
• Verify insurance and collect co-pays
• Assist patients with portal access and appointment updates
• Address and resolve patient concerns with professionalism and follow-through

Scheduling & Communication

• Schedule appointments using EMR and aesthetic systems
• Answer phones and provide accurate information
• Manage patient portal messages and inbox communications daily
• Log and track concerns using internal systems

Insurance & Administrative Support

• Verify benefits, obtain pre-authorizations, and manage referrals
• Assist with insurance claims and billing support
• Maintain accurate patient records and HIPAA compliance

Office Operations

• Support general administrative tasks
• Coordinate internal meetings and trainings
• Maintain cleanliness and organization of shared spaces

Qualifications

• Previous medical front desk experience preferred
• Experience with EMR and scheduling systems
• Knowledge of insurance verification and HIPAA compliance
• Strong customer service and communication skills
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment