Full job description

,General Functions:

Under the direction of the Membership Director or Executive in Charge, the Welcome Center Associate, in harmony with the Christian nature and Mission of the YMCA, as well as the established goals and objectives of the YMCA, shall be responsible for all front desk functions, focusing on excellent customer service relating to the Association. In general, the role of the Welcome Center Associate is to build relationships with and between staff members, volunteers, members, program participants and the communities the YMCA serves.

Specifically, the Welcome Center Associate has to assist in creating an atmosphere that facilitates customer service, communication, and teamwork at the Front Desk and is responsible for all cash handling and paperwork transactions that transpire at the Front Desk.

Skills and Qualifications:

The Welcome Center Associate in general, requires excellent communication skills, excellent relationship building skills, the ability to model the YMCA Core Values and have the ability and desire to make a personal connection with the communities the YMCA serves.

Specifically, the Welcome Center Associate must have the ability to demonstrate the willingness to learn and accept responsibility, to take initiative, be flexible, use sound judgment and work harmoniously with a variety of people including program participants, volunteers, and staff. This person should have a commitment to the YMCA’s mission and purpose and knowledge of how it is accomplished throughout the association. This position requires strong organizational skills, excellent oral and written communication skills, the ability to prioritize workloads to meet deadlines, and must maintain a high level of confidentiality. This position requires a high school diploma or equivalent, knowledge of basic accounting procedures with the ability to work well with figures, and the ability to operate all other general office equipment.