Full job description

Position Summary

The Guest Services Associate (GSA) is the first point of contact for all guests at Jumping World. This role is responsible for delivering a fast, friendly, and accurate check-in experience while driving revenue through memberships, party bookings, and add-on sales.

Key Responsibilities

• Greet guests and manage check-in, waivers, and admissions
• Operate POS systems accurately (cash, card, memberships, gift cards)
• Explain pricing, packages, memberships, and promotions clearly
• Upsell add-ons such as socks, drinks, party upgrades, and memberships
• Assist with birthday parties and group events as needed
• Handle guest questions, complaints, and basic issue resolution
• Maintain a clean, organized front desk and lobby area
• Follow all company policies related to cash handling, refunds, and waivers

Qualifications

• Friendly, outgoing, and professional demeanor
• Strong communication and customer service skills
• Comfortable handling money and POS systems
• Ability to multitask in a fast-paced environment
• Reliable attendance and punctuality
• Must be able to stand for extended periods

Preferred (Not Required)

• Prior customer service or retail experience
• Sales or upselling experience
• Experience working with families or children

Physical Requirements

• Standing and walking for extended periods
• Occasional lifting up to 25 lbs

Schedule

• Weekdays, weekends, holidays, and peak hours required
• Part-time and full-time positions available