Full job description

Job Description

Waddell & Reed has an opportunity for a full-time Office Receptionist. To be successful in this role, you must have basic knowledge of the financial services industry and superior client service skills. Each essential task will require a focus on accuracy, detail, time management, and organization skills. You will need strong communication and client service skills to build relationships within the organization and with our partners in a fast-paced environment.

Duties

Duties include, but are not limited to, the following:

• Greet all visitors in a cordial and professional manner
• Answer, screen, and forward incoming phone calls
• Provide basic and accurate information in-person and via phone and email
• Receive, sort and distribute incoming and outgoing mail and deliveries
• Monitor meeting room schedules
• Opening, closing and maintenance of office
• Electronic paperwork filing, coordination, and management
• Special projects
• Other duties as required

Competencies

To perform the job successfully, you should be able to demonstrate the following competencies:

· Exceptional client service skills

· Pleasant, friendly, positive, and personable demeanor

· Keen attention to detail

· Ability to identify and resolve problems in a timely manner

· Outstanding written and verbal communication skills

· Solid administrative organizational skills

· Strong computer skills and the ability to learn new programs

· Professional, courteous and efficient when working with clients and colleagues

· Multi-tasking and time management skills with the ability to prioritize tasks

· Ability to be resourceful and proactive when issues arise