Full job description

Position Summary:
The hostess is the first point of contact for guests and plays a crucial role in setting the tone for their dining experience. This position involves warmly welcoming guests, managing reservations, coordinating seating arrangements, and ensuring the smooth flow of service in a fine dining environment. A professional, polished demeanor and exceptional customer service skills are essential.

Key Responsibilities:

• Greeting Guests: Provide a warm, friendly, and professional welcome to all guests upon arrival.
• Reservations Management: Answer phone calls and manage online reservations, ensuring accurate booking details and accommodating special requests when possible.
• Seating Coordination: Plan and manage seating arrangements to balance guest preferences with operational efficiency, including managing waitlists during peak hours.
• Menu Knowledge: Be familiar with the menu, specials, and key details to address guest inquiries or relay information.
• Ambiance Management: Maintain a clean, organized, and visually appealing host station and entryway. Monitor lighting, music, and overall ambiance to enhance the dining experience.
• Guest Relations: Respond to guest inquiries, address concerns, and handle complaints gracefully, escalating issues to management as needed.
• Collaboration: Work closely with servers, managers, and kitchen staff to ensure seamless communication and operations.
• Farewell Guests: Thank guests sincerely upon departure and invite them to return.