Full job description

The Hotel Manager in Training (M.I.T.) will become proficient in every aspect of hotel operations including housekeeping, staffing, marketing, maintenance, guest experience, and food services. This position will cross-train with the General Manager (GM) and Assistant GM to perform Hotel property duties in accordance with Town Pump and brand operational standards. We model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Interact with guests, co-workers, and management in a courteous, professional manner.

2. Work collaboratively with the following departments to become proficient in overall policies, procedures, and protocols: Housekeeping, Front Desk, Marketing, Maintenance, and Food Services.

3. Maintain a business professional image while representing the Company.

4. Complete all required company and brand-specific training and/or certifications.

5. Model and supervise staff guest service and hospitality practices.

6. Demonstrate an understanding of profitability.

7. Observe daily operational duties as demonstrated by the GM and AGM.

8. Report all known issues with services, equipment, and property; ensure work orders are in place.

9. Practice safe working conditions for all employees and guests under Occupational Safety and Health Administration (OSHA) guidelines.

10. Maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, phone, internet, security, weather, and illness of guests.

APPLY NOW