Job Description:
Opportunity: Grow Your Career
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. Adheres to operational, merchandise, and loss prevention standards. Cross-trained in multiple areas of the store to support business needs.
Customer Experience
- Role models REACH principles with customers
- Supports a positive store culture and embodies all aspects of a Green Culture Pulse
- Promotes TJX Rewards credit and loyalty programs
- Supports and responds to Front End coverage as well as Dressing Room and Jewelry needs
Human Resources
- Upholds a culture of honesty, integrity, and respect
- Communicates accurately and effectively with management and Associates
- Accepts recognition and constructive feedback
- Adheres to labor laws and Associate meal and break period policies
Store Operations
- Maintains organizational, cleanliness, and recovery standards for sales floor and participates in maintenance/cleanliness of entire store, e.g. Single Queue, Associate Lounge
- Maintains floor care cleanliness standards including maintenance and operation of the scrubber and buffer
- Processes and preps merchandise for sales floor following Door to Floor and Working Smart principles
- Adheres to Front End policy and procedures including ringing sequence and operational controls (RIL, Voids, Refunds, etc.)
- Balances register draws and or cash office as required
- Ensures ‘go backs’ are properly tagged/hung and promptly returned to the sales floor
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