Job Title: Assistant Store Manager

Department: Retail operations

Reports To: Store Manager

Classification: Non-Exempt

EEO-1 Category: Sales Worker

Safety Sensitive: Yes

Supervises: In absence of the Store Manager

Job Summary

The Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of the store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. The person in this role conducts themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. The Assistant Store Manager position is considered a developmental role with the goal being to advance to a Manager position.

Essential Job Duties

1. Oversee store operations in the Store Manager’s absence

2. Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately

3. Communicate the organization’s mission, vision, and values and promote diversity

4. Train, coach, and provide feedback to help staff strengthen and develop skills

5. Ensure store staff follows policies and procedures

6. Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues

7. Demonstrate leadership and positive role modeling for retail staff

8. Report loss control concerns to the Store Manager in a timely manner

9. Effectively manage time and monitor retail staff time to ensure that work is completed

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