Full job description

Job Summary

We are looking for a Customer Service Representative to manage customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customers professionally.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and company policies
• Resolve customer complaints in a timely and professional manner
• Handle order processing, tracking, and returns/refunds
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex issues to the relevant department when necessary
• Maintain a positive, empathetic, and professional attitude at all times