Job Purpose

This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

Primary Responsibilities

Operation

Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Hotel Standards
Record and control wake-up calls accurately
Assist guests with international calls and directory queries. Address guests by name whenever possible
Bill call costs
Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor or Duty Manager
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Page staff member when requested
Abide by principles of guest privacy
Be aware of local telephone listings and frequently dialed numbers
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment