Full job description

Summary:

As the Head of Property Management, you will provide strategic leadership and operational oversight for our company’s mixed-use real estate portfolio in Dubai. This senior role is accountable for maximizing asset performance, ensuring full regulatory compliance, and delivering exceptional tenant and owner satisfaction. You will be responsible for aligning property operations with the company’s investment goals while maintaining the highest international standards across residential, commercial, and retail assets. Your expertise in Dubai’s regulatory environment and facilities management will be critical to driving operational excellence and commercial success.

Responsibilities:

1. Strategic Portfolio Leadership:

• Develop and execute the operational and financial strategy for the assigned property portfolio.
• Define and monitor key performance indicators (KPIs) related to occupancy, tenant retention, operational efficiency, and profitability.
• Drive value through optimized service charge management and cost- effective Facilities Management (FM) delivery.

2. Regulatory Compliance & Government Relations:

• Serve as the company’s primary authority liaison for the portfolio with RERA, Dubai Land Department (DLD), Dubai Civil Defence (DCD), and Dubai Municipality (DM).
• Ensure 100% compliance with all tenancy (Ejari), life safety, building permit, and municipal regulations.
• Oversee the renewal of all statutory licenses, permits, and mandatory insurance policies.

3. Operational & FM Excellence:

• Lead the selection, contract management, and performance oversight of all Hard and Soft FM service providers.
• Conduct regular property audits to ensure services meet agreed SLAs, quality standards, and brand expectations.
• Manage maintenance programs for critical building systems (MEP, lifts, fire safety) in line with manufacturer and regulatory requirements.