Full job description

Purpose:

The role requires a professional and welcoming Hostess to be part of our vibrant team, for upper casual dining spot located in the heart of Dubai. The hostess will enhance the dining experience for our guests by providing exceptional service and maintaining an efficient, hospitable, and lively dining atmosphere.

Key Responsibilities:

· Greet and Welcome Guests: Offer guests a warm reception upon their arrival and departure and manage initial impressions by providing a professional and friendly service.

· Reservation Management: Efficiently handle reservations, phone calls, and waiting lists, where necessary. Provide timely feedback to guests on their reservation status and wait times.

· Seating Coordination: Escort guests to their tables, manage seating arrangements to maximize satisfaction and restaurant capacity while considering guest preferences.

· Guest Experience Management: Ensure guests are comfortable and provide them with all necessary information regarding menu items, special promotions, and restaurant amenities.

· Communication: Serve as the liaison between guests and restaurant staff to ensure smooth communication and prompt attention to any requests or issues that may arise.