ABOUT US:

This is an opportunity to join the fastest-growing and highest-quality brand in dog daycare and grow together with us in a new market. We are a unique breed! Dogtopia is the largest network of daycare-focused stores in the world, with over 200 daycares in the US. We have a focus on socializing dogs in an open-play environment, separating our dogs by size and temperament into different playrooms. We love and care for our pet parents’ pups like they are our own. We have a positive, friendly, and collaborative work environment where our team is united around a shared love for dogs. Our facility is state-of-the-art, we provide you with the best training and support in the industry, and we equip you with the skills to make every day the Most Exciting Day Ever for the dogs in our care. This is why Dogtopia is the industry leader and wins customer-driven awards and recognition year after year! We are also proud to be invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives, with a mission that Enables Dogs to Positively Change Our World.

KEY RESPONSIBILITIES OF FRONT DESK:

• Greet everyone who walks in or out of Dogtopia with an energetic and enthusiastic attitude!
• Answer Pet Parent questions over the phone, in person, via text and email
• Manage all transactions, scheduling and paperwork
• Manage all customer check-in/check-out (daycare, boarding, spa)
• Maintain a clean, organized lobby and front desk, as well as general ambiance of entire daycare
• Be knowledgeable on all services and pricing; share information about our daycare enrollment with Pet Parents
• Create and maintain digital customer files daily
• Be trained and available to help with dog-focused duties elsewhere in the daycare
• Establish Dogtopia as the gold standard in striving for the highest possible customer satisfaction ratings with every single interaction
• Providing excellent customer service
• Knowing and caring for all dogs as if they were a part of your family