Full job description

Supervisor: General Manager

Purpose of Position: Head of Housekeeping is responsible for the planning, direction, coordination, and execution of all activities and personnel within the housekeeping and laundry departments. Must have complete knowledge of all areas of housekeeping, laundry, and public area cleaning processes. The Head of Housekeeping is responsible for ensuring that all housekeeping activities are carried out professionally, to standards, and at the highest levels of service. The Head of Housekeeping will effectively lead, train, coach, motivate, engage and provide feedback to the housekeeping staff daily.

Essential Functions:

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Maintains a high level of professional appearance and demeanor.
• Maintain the highest level of confidentiality in all areas.
• Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
• Supervise, all housekeeping employees and assist in the selection, disciple, and discharge of housekeeping and laundry staff. Evaluate employee performance, take action on promotions, and re-trainings.
• Ensure all housekeeping and laundry staff is trained in all areas of guest room cleaning, public area cleaning, safety training including chemical, sanitation, and equipment use.
• Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
• Inspect work performed to ensure that it meets brand specifications, providing clean, sanitary, welcoming rooms to all of our guests.
• Investigate complaints about service and equipment and take corrective action.
• Ensure that an adequate number of housekeepers are on duty daily to maximize efficiency and manage labor keeping within budgeted guidelines.
• Maintains laundry operations and ensures laundry equipment is maintained routinely including all housekeeping equipment.

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