The Role

The Operations Associate plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites.

The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You’ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground.

Key Responsibilities

• Performance Monitoring:
  Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency.
• Root Cause Analysis:
  Investigate performance issues, document findings, and implement corrective actions to prevent recurrence.
• On-Site Training:
  Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution.
• Action Plan Development:
  Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders.
• Documentation & Reporting:
  Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams.
• Hardware & Tech Support:
  Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations.
• Collaboration with Store Staff:
  Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation.

Requirements

• Experience: 1–2 years in grocery, retail, or delivery operations.
• Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments.
• Technical: Familiarity with mobile/tablet apps and basic troubleshooting.
• Transport: Valid UAE driving license and own car.
• Physical: Ability to be on-site at multiple store locations for extended periods.

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