Reception Phone Operator OTHER SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the level of knowledge, skill, and/or ability required.

• Must possess excellent telephone answering skills
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence and memos
• Ability to effectively present information to customers, clients, and other employees of the organization
• Basic understanding of administrative and clerical procedures and systems
• Excellent verbal and written communication skills
• Excellent customer and interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Must be reliable, detail oriented, and organized, with ability to demonstrate proactive thinking in all situations
• Proficient with Microsoft Office Suite or related software

Reception Phone Operator PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand or walk, climb stairs, bend, and stoop
• Continually required to sit and work on a computer
• Continually required to utilize hand and finger dexterity
• The employee must occasionally lift and/or move up to 25 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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