Full job description

Event Planning & Coordination

Plan, organize, and oversee all banquet events including weddings, corporate meetings, conferences, and social functions

Coordinate with sales & marketing, kitchen, and maintenance teams to ensure event requirements are met

Conduct pre-event briefings and post-event evaluations

Operations & Service Management

Ensure proper setup of banquet halls as per event order (BEO)

Supervise food and beverage service during events

Maintain service quality, hygiene, and safety standards at all times

Handle guest complaints professionally and resolve issues immediately

Staff Management

Schedule, supervise, and train banquet staff

Ensure staff grooming, discipline, and attendance

Allocate duties and monitor staff performance during events

Financial & Inventory Control

Control banquet costs and ensure operations remain within budget

Monitor inventory, equipment usage, and breakage

Ensure accurate billing and event documentation

Client Relations

Act as the main point of contact for clients during events

Ensure all client requests are fulfilled according to agreement

Build strong relationships to encourage repeat business

Health, Safety & Compliance

Ensure compliance with food safety, hygiene, and company policies

Enforce local regulations and workplace safety standards