Full job description

Job Description:

KEY ROLE:

• Manage the computer booking system efficiently, optimize the productivity of the available resources and ensure communication is accurate between the spa and all center.
• Answering all client and staff queries relating to service and products and marketing activities.
• Handle multi line telephone system efficiently and accurately applying the TNS telephone etiquettes & call handling system.

JOB RESPONSIBILITIES:

• Managing calls in an efficient, tactful and courteous manner.
• Handle customer, staff queries, appointments and ensure accurate response is provided to the customer.
• Accurate appointment setting using the computer booking system
• Ensure all the incoming calls are attended within the decided timeframe and able to convert every customer calls to sales
• Actively promote services and retail.
• Deliver exceptional customer service and proactively developed customer relations through soliciting feedback and addressing customer complaints
• Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer and staff relationships and builds customer trust and confidence
• Work towards team targets and show initiatives in achieving them.
• Trains new staff as needed and directed by Team Leader.