Full job description

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customer with decision making by utilizing upselling opportunities.
• Overseeing and managing the service center’s scheduling and workflow.
• Informing customers of changes in service or when their vehicle is ready to be picked up.
• Procuring parts – Genuine, Aftermarket & used.
• Processing invoice for customers.