As F&B Supervisor, Casa Amor, you will be responsible for the following duties:

• Hold and lead a section in the restaurant, supervising the floor team, assigning tasks, and ensuring completion of opening/closing checklists.
• Maintain a strong understanding of the outlet concept, menu, and beverage offerings, providing accurate explanations to guests. Aswell as knowledge of events and activations to communicate across the team and to guests.
• Ensure shift-to-shift mise en place, proper equipment handling, and cleanliness of front and back of house. Train new colleagues on Casa Amor standards (SOS).
• Operate POS systems efficiently, process food & beverage orders, handling cash, CC cards and non-cash payments including MOHG Gift Cards, and assist in billing following hotel standards.
• Deliver courteous, efficient, and personalized service, proactively upselling products and creating memorable guest experiences.
• Monitor presentation standards, manage stock, and conserve outlet equipment.
• Communicate effectively with colleagues and management, providing updates on guest preferences, allergies, or special requests.
• Support other outlets and complete reasonable tasks assigned by the Restaurant/Outlet Manager.
• Assist and assign side duty schedule and ensure all tasks are completed in a timely manner. Placing themselves on tasks when manning is not sufficient.
• Assist in picking up all required stocks, including linen, beverage, dried goods and
• others and arrange them accordingly.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
• Communicate well with colleagues and management to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Being fully involved in the service and show a strong presence to customers and the team on the floor.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create MOWOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

Colleague Relations

• Mentor and coach team members, providing guidance to improve skills and service.
• Lead by example, adhering to policies, procedures, and standards.
• Foster a cooperative team environment, supporting colleagues in operational tasks.
• Encourage proactive communication and professional behaviour among team members.
• Being the bridge between the colleague floor team and the management.

Guest Relations

• Listen attentively to guests and observe body language to anticipate needs and exceed expectations.
• Maintain a warm, friendly, and passionate approach at all times, creating “MOWOW” moments to delight guests.
• Collaborate with the hostess team to record guest preferences and update the database for personalized experiences.
• Ensure customer satisfaction from arrival to departure in alignment with MOHG Legendary Quality Experiences (LQEs) and MOQA service standards

As F&B Supervisor, Casa Amor, we expect from you:

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience in a high-volume restaurant with highest levels of service is preferred.
• Luxury hotel experience preferred.
• Minimum 2 years’ experience working as senior waiter / chef de rang.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Knowledge of dining and lounge service procedures and standards.
• Ability to understand the flow of service and handle multiple tasks effectively.
• Basic computer skills including MS Office is preferred.
• Fluent in verbal and written English language is essential.
• Speaking additional languages such as French, Italian, Spanish, Russian or Arabic will be an advantage

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