Full job description

Responsible for the successful operation of the Surveillance department according to gaming regulations and internal controls during assigned shift.
Responsible for the maintenance of all Surveillance equipment. Observe all activities of guests and employees on property via CCTV for criminal activity and/or violation of the state gaming commission’s regulations and company policy and procedures. Conduct thorough and unbiased investigative reviews and communicate findings to management. Accurately complete reports in database for management and executive team. Provide exceptional guest service for all external and internal customers. Assist with the operation of the Surveillance department, successful performance of employees, and a favorable guest experience. Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff. Perform all functions of personnel within span of control, as needed. Assure an environment which emphasizes cooperation, communication, and teamwork with all departments. Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests. Support current law and policy to provide a work environment free from illegal and discriminatory behavior. Promote and ensure the safety and security of all guests and employees. Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills. Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time
High School graduate, college degree preferred. Minimum of 3 year casino Surveillance experience. Extensive knowledge of casino cheating and theft scams. Excellent verbal and written communication skills. Excellent overall knowledge of casino operations and surveillance operations. Ability to obtain a Class C license issued by the Iowa Racing and Gaming Commission.

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