Full job description

ACO, Inc. Key Phone Operator Position Description

Reception Phone Operator POSITION SUMMARY:

Reception / Phone Operator will be located at the front desk reception area and will be responsible for answering and processing incoming calls with the highest level of customer service, greeting and appropriately directing visitors, supporting Operations/Customer Service with administrative tasks, projects, and employee engagement, as well as assisting with company meetings. This position is detail-oriented and requires someone who is personable, dependable, and responsible, with excellent organizational, verbal, and written communication skills.

Reception Phone Operator ESSENTIAL DUTIES AND FUNCTIONS:

Answer a multiple phone line system while directing callers to the appropriate associate in the correct department or their voice mailbox if they are unavailable.

• Answers frequently asked questions regarding company’s address/location, hours of operation, etc.
• Greets visitors and notifies appropriate parties of their arrival
• Uses a high level of integrity and confidentiality
• Maintains effective working relationships with employees in various office locations and with ACO’s clients/customers/vendors
• Assists with employee breakroom supplies
• Demonstrates professionalism and good judgment
• Processes incoming and outgoing mail/packages/documents
• Follows all company policies and procedures