Full job description

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Title: Care Coordinator

Status: Full-time; Hourly, Non-exempt

Compensation: $25.00 – $27.00 per hour; depending on experience (specialty, clinic volume, front office preferred)

Essential job functions/duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Responsible for the tracking and coordinating of all referrals.
• Contact and schedule patients for all incoming referrals and provide notification back to referring provider.
• Facilitate all outgoing referrals, ensuring timely exchange of clinical documentation between providers.
• Process and coordinate outgoing referrals for diagnostic imaging.
• Verify referral accuracy, medical necessity and supporting clinical documentation.
• Coordinate and schedule surgical procedures in collaboration with physicians, surgical facilities, anesthesia departments and clinical staff.
• Verify provider orders, procedure details, and patient eligibility prior to scheduling
• Obtain and track prior authorizations for surgical procedures as required by insurance carriers.
• Communicate pre-operative instructions, appointment details, and preparation requirements to patients.
• Manage surgical schedule changes, cancellations and rescheduling while minimizing disruptions to patient care.
• Ensures that incoming and outgoing referrals are addressed in the outlined time parameters.
• Communicate effectively with physicians, APP’s, medical assistants and specialists.
• Ensure complete and accurate registration, including patient demographics and current insurance information.
• Promote collaboration within the facility to improve patient access to care and patient outcomes to increase the efficiency of the team.
• Navigate and maintain accurate records across multiple EMR and scheduling systems.

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