Requisition #: 20468
Functional Area: Administrative Support; Office/Clerical
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: 8am – 430pm

Position Summary

J. J. Keller is looking for an Office Operations Support Specialist to join our Service Operations team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team in order to support the needs of our clients.

As part of our Service Operations team, you will process client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services in a timely and accurate manner. This position works closely with clients, vendors, state contacts and team members to meet client expectations.

This position will work at our Corporate Campus in Neenah, WI.

Why Work at J. J. Keller?

• Monday – Friday, with the ability to flex working time
• Annual Reviews, Merit Increases + Quarterly Bonus Program
• Medical / Dental / Vision Insurance
• Tuition Reimbursement, eligible your FIRST DAY
• 401(k) with Employer Match + Annual Company-Funded Profit Sharing
• 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
• On-Site Fitness Center + Cafe + Free Wellness Clinic

Job Responsibilities

• Audits, indexes, and completes drug & alcohol informational documents, such as COC, BAT’s, and Affidavits.
• Audits driver qualification documents and drug & alcohol information for clients.
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems.
• Assists with assembly of random selection packets, generation of ePassports and/or sending of random selection information to appropriate parties.
• Independently utilizes internal and external resources (state websites, vendors, training, experience) to determine the correct and most efficient method to complete the work order.
• Works with Client Service Specialists to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department’s data security policies pertaining to Personal Identification Information.

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