Position Title: Customer Experience Agent
Department: Customer Experience
Location: Boone, IA
100% full time in office

About AGI

AGI is a global food-based infrastructure company publicly traded in Canada. With over 3,800 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

The Opportunity

The Customer Experience Agent will interact with customers via phone and email. They will respond to customer requests and questions including, but not limited to technical questions, complex service queries, product offerings, account status, and/or orders and related delivery timelines.

Responsibilities:

• Respond to customer requests and questions regarding technical, large, or complex service, products, and accounts.
• Analyze and troubleshoot customer concerns using established procedures.
• Provide timely and accurate entry of customer orders and quotations.
• Use computer to access and/or update customer records, including entering required information into Salesforce.
• Maintain professionalism, diplomacy, sensitivity, and tact to portray the Company in a positive manner.
• Liaison between the Company and the customers for up-to-date pricing, service, and latest product-release launches.
• Provide feedback for continuous improvement to ensure consistent customer experience and satisfaction.