Join a mission-driven team making a meaningful impact every day!

Easterseals Florida is seeking a detail-oriented, customer-focused Program Assistant to support the administrative operations of our program. If you enjoy helping families, keeping things running smoothly behind the scenes, and being a key support to both staff and clients, this role may be a perfect fit. As the Program Assistant, you will help ensure the program office operates efficiently and that families receive exceptional service.

Responsibilities

• Provide administrative support including answering phones, managing supplies, and maintaining office equipment
• Maintain client files and electronic records (demographics, payments, enrollments, discharges)
• Collect and document private pay fees and make required daily deposits
• Greet caregivers/families, assist with questions or concerns, and conduct tours for prospective clients
• Obtain service authorizations and coordinate paperwork for sponsorship funds
• Gather and submit monthly billing documentation; assist with Medicaid Provider Applications and track completion
• Maintain tracking lists for FSPs, Medicaid Plans of Care, and Authorizations
• Support new staff onboarding and participate in monthly fire drills
• Provide coverage to meet ratio as needed (not applicable to school programs)
• Assist the Center Director with marketing and community outreach activities

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