Full job description

Customer Service Representative, Starting at $19.81

Full-Time, Monday – Friday, Various Shifts

PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that includes our very own employee resorts

R+L Carriers – Women in Trucking

R+L Carriers is seeking a Customer Service Representative to work at our Hagerstown, MD Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.

Company Culture

Requirements:

• Strong communication/telephone skills
• Able to work in a fast-paced environment
• Strong critical thinking skills
• Ability to deal with potentially stressful situations
• General office and customer service experience
• Basic knowledge or Windows, Outlook and other Microsoft products
• Ability to type 30+ WPM