Responsibilities:

• Welcome and greet guests promptly upon arrival
• Present menus and provide detailed information about menu items, specials, and recommendations
• Take accurate food and drink orders using the restaurant’s ordering system
• Serve orders promptly and monitor guest satisfaction throughout the meal
• Prepare tables by setting up linens, utensils, and glassware
• Collaborate with kitchen staff to ensure timely and accurate delivery of meals
• Address customer inquiries or concerns with professionalism and positivity
• Maintain cleanliness and organization of dining areas
• Process payments accurately and efficiently
• Upsell menu items and promote special offers when appropriate

Requirements:

• Proven experience as a Waiter/Waitress in a casual dining environment, preferably in an upmarket setting
• Excellent customer service skills and a friendly, approachable demeanor
• Strong communication skills and the ability to work well in a team
• Knowledge of food and beverage menus and pairing options
• Ability to multitask and manage time effectively in a fast-paced environment
• Attention to detail and commitment to maintaining high service standards
• Availability to work flexible hours, including evenings and weekends
• High school diploma or equivalent; relevant training or certifications are a plus