Full job description

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond promptly and accurately to customer emails and WhatsApp messages
• Address customer inquiries, complaints, and requests while ensuring customer satisfaction
• Provide clear and correct information about products, services, orders, and policies
• Log, track, and follow up on customer interactions using internal systems
• Escalate complex issues to the relevant department when required
• Maintain a positive, calm, and solution-oriented approach at all times
• Ensure response times and service standards are consistently met

Requirements

• Minimum 2 years of experience in customer service or customer care
• Proven experience in call support, email support, and WhatsApp or live chat support
• Excellent verbal and written communication skills in English (mandatory)
• Strong listening skills with the ability to understand and resolve customer needs
• Professional phone etiquette and written communication style
• Ability to multitask and manage a high volume of customer interactions
• Strong problem-solving skills and attention to detail
• Comfortable working with CRM systems and basic computer tools

Job Type: Full-time