About The Barkley

The Barkley is a premium pet hospitality center offering structured short- and long-term stays for dogs and cats. We focus on operational excellence, hygiene, safety, and professional client communication.

We are building a disciplined, high-standard environment — similar to a boutique hotel, but for pets.

⸻

Role Overview

We are hiring a highly organized and professional Reception & Client Experience Coordinator to manage front desk operations, booking control, payment processing, and daily client communication.

This role is critical to maintaining premium standards and financial control.

⸻

Key Responsibilities

Front Desk & Client Management

• Handle all incoming calls and WhatsApp inquiries
• Manage bookings and occupancy scheduling
• Conduct structured check-in and check-out procedures
• Ensure all required forms are completed and signed
• Collect full payment before pet release (strict policy enforcement)

Financial & Administrative Control

• Issue invoices and track payments
• Maintain accurate daily revenue reports
• Prevent revenue leakage by enforcing payment discipline
• Log incidents, complaints, and client feedback
• Maintain organized digital and physical records

Client Experience

• Send structured daily updates (photos/videos) for long stays
• Communicate professionally and confidently with pet owners
• Handle complaints calmly and document them properly
• Maintain a clean, organized, and welcoming reception area

Operational Coordination

• Coordinate with floor staff regarding arrivals/departures
• Monitor occupancy levels and report weekly
• Support inventory tracking (food, supplies)