Role Overview

We are hiring a highly organized and professional Reception & Client Experience Coordinator to manage front desk operations, booking control, payment processing, and daily client communication.

This role is critical to maintaining premium standards and financial control.

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Key Responsibilities

Front Desk & Client Management

• Handle all incoming calls and WhatsApp inquiries
• Manage bookings and occupancy scheduling
• Conduct structured check-in and check-out procedures
• Ensure all required forms are completed and signed
• Collect full payment before pet release (strict policy enforcement)

Financial & Administrative Control

• Issue invoices and track payments
• Maintain accurate daily revenue reports
• Prevent revenue leakage by enforcing payment discipline
• Log incidents, complaints, and client feedback
• Maintain organized digital and physical records

Client Experience

• Send structured daily updates (photos/videos) for long stays
• Communicate professionally and confidently with pet owners
• Handle complaints calmly and document them properly
• Maintain a clean, organized, and welcoming reception area

Operational Coordination

• Coordinate with floor staff regarding arrivals/departures
• Monitor occupancy levels and report weekly
• Support inventory tracking (food, supplies)

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Required Profile

• Minimum 2 years experience in hospitality, hotel front desk, clinic reception, or similar structured environment
• Strong English communication skills (Arabic is a plus)
• Confident personality with ability to enforce policies politely
• Highly organized and detail-oriented
• Comfortable handling payments and cash control
• Able to work in a structured, rule-based environment
• Calm under pressure
• Not emotionally reactive

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What We Are NOT Looking For

• Casual pet lovers without admin discipline
• Individuals uncomfortable enforcing payment policies
• Disorganized or reactive personalities
• People who avoid documentation

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What We Offer

• Stable and structured work environment
• Clear authority and operational systems
• Opportunity to grow within a premium brand
• Competitive salary (based on experience)

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Important

This is not a casual role.

This position is the control center of our operation.

We value discipline, structure, and professionalism.

Job Type: Full-time