Responsibilities

• Take accurate orders from guests via phone, in person, or through in-room dining ordering systems, ensuring all special requests or dietary restrictions are noted.
• Clearly communicate guest orders to the kitchen, ensuring proper preparation of dishes and beverages.
• Confirm room numbers, delivery times, and any specific guest preferences or requests, including room setup preferences.
• Provide guests with detailed information about the in-room dining menu, including specials, ingredients, and preparation methods.
• Ensure timely and efficient delivery of food and beverages to guests’ rooms, adhering to agreed-upon delivery times.
• Present orders in a professional and polite manner, setting up food and drinks in the guest room as required.
• Assist guests in setting up meals or beverages, such as adjusting the table, providing condiments, and ensuring all necessary items (e.g., napkins, utensils) are included.
• Address any special needs or requests (e.g., dietary restrictions, additional items) during the delivery.
• Provide a high level of customer service by interacting with guests in a friendly, polite, and professional manner.
• Ensure guest satisfaction by addressing any concerns or requests promptly, offering to resolve issues if the guest’s needs are not fully met.
• Actively listen to guest feedback to improve service delivery and address any issues in real time.
• Set up dining trays, tables, and other arrangements in guests’ rooms to ensure meals are presented attractively and comfortably.
• Offer assistance to guests with any necessary dining setup, such as adjusting the lighting, arranging seating, or assisting with specific requirements.
• After the meal, promptly return to the guest room to pick up trays and remove used dishes, ensuring the room is left in a neat and tidy condition.
• Adhere to all health and safety guidelines, ensuring food and beverage items are served at the correct temperatures and are presented safely.
• Maintain cleanliness and organization of in-room dining equipment, including trays, carts, and utensils.
• Ensure that all items used for food delivery are sanitized and that hygiene standards are followed at all times.
• Present the check to the guest, explaining charges and any additional items ordered.
• Process payments in accordance with hotel policies, ensuring that any discrepancies are addressed before finalizing the transaction.
• Ensure that all transactions are logged accurately in the system for proper billing and record-keeping.
• Communicate regularly with the kitchen and the in-room dining supervisor to ensure that all guest orders are completed and delivered on time.
• Assist in the monitoring and stocking of in-room dining supplies, including trays, silverware, napkins, condiments, and beverages.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.