In this role, you will:

• Coordinate and attend scheduled customer meet-ups at agreed locations across the UAE.
• Guide customers through the digital application process and address basic onboarding queries as required.
• Deliver a personalized and professional customer experience at every interaction.
• Take ownership of customer interactions, follow-up, or escalating to the appropriate department as needed.
• Identify customer needs and provide effective solutions, aiming to resolve queries at first contact.
• Collect all required customer documents as per the onboarding checklist.
• Verify customer identity and validate original document against onboarding requirements
• Ensure documents are correctly uploaded to complete the onboarding process.

To be successful in the role, you should meet the following requirements:

• Must be proficient in language(s) required by the process
• Must have a UAE approved driving license
• Open to working flexible shifting schedules and good time management skills.
• Willingness and ability to travel regularly for in-person customer meetings across the UAE.
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills
• Displays patience and empathy
• A knowledge expert who has the ability to teach/mentor others
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE

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