Full job description

Work and Responsibilities:

• Answering all queries and questions regarding the product and services offered by the company.
• Asking questions to the clients and understanding their specifications
• Maintain a record of calls made and results achieved.
• Initiate outbound calls and ensuring a steady flow of potential clients to the sales.
• Obtaining client’s information and other relevant data.
• Build and maintain strong relationships with clients through regular communication & follow-up
• Educate clients on various mortgage products, terms, and options available in the market
• Guide clients through mortgage applications process, including gathering required documentation.
• Build and maintain relationships with clients, developers, real estate agents, and other stakeholders in the industry
• Maintain up to date knowledge of mortgage regulations, interest rates, and market trends
• Keep accurate records of client interactions, applications, and mortgage transactions in compliance with regulatory requirements and company policies

Qualifications:

• Proficiency in English Language
• Ability to build and maintain strong client relationships, excellent negotiation and persuasive skills
• Knowledge of customer service principles and practices
• Demonstrated ability to understand and address clients’ needs, fostering positive relationship
• Fluent in written and spoken English, with a clear and concise accent

Requirements:

• Female Preferably
• Experience in customer service/telecalling
• Proficiency in Microsoft Office Suite (Excel)

PAY: Salary + Commission