Job Description

• Supervise and support the daily operations of the Front Desk, Concierge, and Bell Desk teams.
• Ensure all guests receive a warm welcome and prompt, professional service throughout their stay.
• Handle guest complaints, requests, and feedback efficiently and courteously.
• Coordinate room assignments, check-ins, check-outs, and room changes in collaboration with Housekeeping and Reservations.
• Monitor cash handling, billing, and auditing procedures in compliance with hotel policies.
• Train, coach, and motivate front office team members to achieve service and performance goals.
• Maintain accurate records, reports, and shift handovers.
• Assist with scheduling and ensure adequate staffing levels for smooth operations.
• Promote hotel services and facilities to enhance the guest experience and increase revenue.
• Ensure compliance with safety, security, and operational standards.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Previous experience as a Front Office Agent or Supervisor in a hotel environment.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficient in PMS systems (e.g., Opera) and Microsoft Office applications.
• Customer-focused with a professional and positive attitude.
• Ability to work flexible hours, including weekends and holidays.

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