Full job description

Purpose of the role:

The Cashier cum Waiter/Waitress is under the direct supervision of the Restaurant Manager/in charge. S/he will be responsible for providing excellent customer service to our customers in a very professional way.

Key Areas of Responsibilities:

• Provide the customers with fast, friendly, courteous and efficient service.
• Inform the customers of daily specials.
• Escort customers to their tables.
• Greet and take the orders from customers.
• Present menus to customer and answers questions about menu items, making recommendations upon request.
• Explain how various menus are prepared, describing ingredients and cooking methods.
• Write customer’s food orders on order slips memorize orders or enter orders into computers for transmittal to kitchen staff.
• Serve food and beverages accurately as per customers’ order.
• Prepare itemized checks and accept payments as and when required.
• Prepare tables for meals.
• Collect the payments by cash, credit cards or debit cards.
• Count money in cash drawers at the beginning of shifts to ensure that mounts are correct and there is adequate change.
• Maintain a clean and orderly reception area.
• Provide help and support to junior staff.

Professional Requirements:

· Minimum of a High School/Equivalent

· Minimum 2 years’ experience as a Cashier/Waiter.

· Must demonstrate good moral fitness and ethical standards.

· Must possess knowledge of principles and processes for providing customer and personal services.

· Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).

Interpersonal Requirements:

· Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds

· Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payment and funds control

· Exceptional verbal and written communication skills

· Dedicated and meticulous—high level of accurateness and attention to detail

N.B: No accommodation would be provided