Job Summary

The Bell Attendant is responsible for ensuring that all guest luggage, mail, and deliveries are handled with the utmost care, professionalism, and efficiency from the moment they arrive at the hotel until they are safely delivered to the guest’s room. This includes assisting guests with loading and unloading luggage, escorting them to their rooms, and providing guidance on hotel facilities, amenities, and services. The role requires anticipating guest needs, responding promptly to requests, and always maintaining a courteous and friendly demeanor.

Key Responsibilities

• Assist guests with loading, unloading, delivering, and collecting luggage, ensuring items are handled safely and without damage.
• Promptly deliver mail, parcels, newspapers, and other items to guest rooms, verifying recipient details.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions to answer guest inquiries effectively.
• Record all tasks and deliveries accurately in designated forms or logbooks.
• Communicate professionally and respond quickly to guest requests, maintaining a courteous demeanor.
• Work collaboratively with team members and respect different nationalities.
• Ensure the quality and standards of the bell service department are met at all times.
• Welcome guests and assist with all baggage and packages, establishing good rapport.
• Ensure timely transfer and secure storage of all guest baggage, adhering to hotel policies.
• Supervise the security of guests’ property during transfers and storage.
• Keep luggage rooms clean, orderly, and locked when not in use.
• Show guests around their rooms and explain equipment usage.
• Respond promptly to all guest requests and strive to meet their needs.
• Transmit messages, documents, and packages according to hotel procedures.
• Distribute newspapers to guest rooms and other areas as needed.
• Assist guests with transportation and taxi requests.
• Maintain proper records for all guest deliveries and requests.
• Handle guest inquiries professionally and maintain relevant information.
• Uphold quality standards throughout the guest stay, from pre-arrival to departure.
• Coordinate timely luggage deliveries and collections.
• Support departmental productivity, cost efficiency, and continuous improvement.
• Report unusual situations, safety hazards, and damaged items to management.
• Adhere to health, safety, hygiene policies and maintain high grooming standards.
• Report for duty punctually, always in correct uniform and with name badge.

Skills, Experience & Educational Requirements

• Completed Secondary School education
• At least 1 year of experience in a similar position within a five-star hotel environment
• Basic computer knowledge
• Strong orientation towards customer service
• Highly organized, proactive, and able to meet deadlines in a fast-paced environment
• Initiative and commitment to achieve results
• Effective communication skills
• Attention to detail
• Problem-solving and decision-making abilities
• Customer-focused approach
• Interpersonal skills
• Excellent spoken and written English, with proficiency in additional languages considered an advantage